State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
jj torbett
March 21, 2026
5
out of
5
rating by jj torbett
"Carley is always so helpful when I call in! She answers quickly, gets me to the right person, and makes everything super easy. It’s nice to have someone friendly on the other end of the phone every time."
Patrick Harper
March 20, 2026
5
out of
5
rating by Patrick Harper
"Jessica has always been helpful and friendly I have had state farm for years"
Amanda miller
March 20, 2026
5
out of
5
rating by Amanda miller
"I would 5 out of 5 recommend Mark Riden and Jessica Tallent at State Farm in Etowah, TN. Changing insurance to State Farm was effortless today, and I’m saving so much money !! One happy Customer!"
Bailee Moses
March 20, 2026
5
out of
5
rating by Bailee Moses
"Carley was amazing from start to finish! She was so easy to work with and made everything feel seamless. I truly appreciate her help and would definitely recommend her to anyone."
Rose Ann Sigafoose
March 20, 2026
5
out of
5
rating by Rose Ann Sigafoose
"Paul was an excellent help in answering all my questions and helping me to understand my policy and everything that it entails ! Also gave me peace of mind that this agency is looking out for me as well! Thanks Paul!"
Sal Goodwyn
March 16, 2026
5
out of
5
rating by Sal Goodwyn
"I spoke to Jessica and she was so helpful. She was easy to work with and got me a good deal. I am very pleased with the service"
We responded:
"Sal, thank you for your feedback! I'm happy to hear you had a positive experience and found a great deal. Your satisfaction is important to us. If you need anything else, feel free to reach out!"
Raegan Nichols
March 14, 2026
5
out of
5
rating by Raegan Nichols
"Thank you, Jessica Talent, for helping me find the best insurance at the cheapest rate and for guiding me through getting life insurance as well. I truly appreciate your help in making sure everything is covered and protected for our family!"
We responded:
"Thank you, Raegan! I'm glad to hear that Jessica was able to assist you in finding the right insurance solutions for your family. We appreciate your trust in us to ensure your coverage needs are met. If you have any more questions or need further assistance, feel free to reach out anytime!"
Amber Hodges
March 13, 2026
5
out of
5
rating by Amber Hodges
"I have been with Mark Riden for a number of years and have excellent success with their service and kindness. Just spoke with Jessica this week and she provided the information that I needed via text when talking on the phone was not convenient for me. They truly go the extra mile!"
We responded:
"Thank you, Amber! I'm happy to hear about your positive experience with our team over the years. Jessica is indeed dedicated to providing convenient and helpful service. We're grateful for your continued trust and are always here to assist you!"
Anna Reid
March 13, 2026
5
out of
5
rating by Anna Reid
"Called the office recently and Carley answered the phone. She was extremely friendly and helpful and made sure my questions got to the right person. Great customer service!"
We responded:
"Anna, thank you for your wonderful feedback! I'm happy to hear you received such friendly and helpful service. Our team is dedicated to ensuring your questions are addressed promptly. Let us know if there's anything else we can assist you with!"
Kelly Kelley
March 13, 2026
5
out of
5
rating by Kelly Kelley
"Great experience calling this office. Carley was polite, helpful, and made sure I got the information I needed."
We responded:
"Thank you for your review, Kelly! I'm glad you had a great experience with our office. Our team is dedicated to providing helpful and polite service. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
RANDALL SILVER
March 13, 2026
5
out of
5
rating by RANDALL SILVER
"I called the office recently regarding some questions I had , Carley answered the phone. She was extremely helpful and very friendly and made sure my questions got answered. It was like i was calling a friend she has excellent customer service!!!"
We responded:
"Thank you, Randall, for sharing your experience! I'm glad you found the service friendly and helpful. We strive to make every interaction feel personal and informative. If you have any more questions or need assistance, feel free to reach out anytime!"
hannah price
March 13, 2026
5
out of
5
rating by hannah price
"I recently reached out to Mark Riden State Farm and received top notch customer service from Carley Stewart. When answering the phone she was very professional and friendly! She directed me to exactly who I needed to speak with and left a exemplary impression of how the office treats your business!"
We responded:
"Thank you for your review, Hannah! I'm happy to know you received professional and friendly service. We aim to make every interaction positive and helpful. If you need anything else, feel free to reach out!"
Allyson Kirkland
March 7, 2026
5
out of
5
rating by Allyson Kirkland
"Jessica is a perfect fit to help carry on the Riden legacy of superior service!"
We responded:
"Thank you, Allyson! I'm happy to hear that Jessica is providing the level of service we strive for. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
maren kelly
March 7, 2026
5
out of
5
rating by maren kelly
"Jessica was so amazing helping us bundle our insurance. She made the process easy and was so helpful helping us find the right bundle for us!"
We responded:
"Thank you, Maren! I'm happy to hear that Jessica was able to assist you with bundling your insurance and make the process smooth. Our team is dedicated to providing helpful and personalized service. If you need anything else, feel free to reach out!"
Trudy Wallis
March 6, 2026
5
out of
5
rating by Trudy Wallis
"Mark's office is always helpful and friendly when helping with anything we have questions about. My phone with Jessica was informative and helpful. We trust them with our insurance needs."
We responded:
"Thank you, Trudy! I'm happy to hear that you find our office helpful and friendly. Jessica and the team are dedicated to providing informative support for all your insurance needs. If you have any more questions or need assistance, feel free to reach out anytime!"
Misty Webb
March 6, 2026
5
out of
5
rating by Misty Webb
"Jessica at State Farm has been absolutely wonderful to work with. She is always professional, friendly, and quick to help with any questions or needs I have. She takes the time to explain everything clearly and makes the whole insurance process easy and stress-free. It’s rare to find someone who genuinely cares about their customers the way Jessica does. I highly recommend working with her if you’re looking for great service and someone you can trust with your insurance needs!"
We responded:
"Thank you, Misty, for your kind words! I'm delighted to hear that Jessica has made your experience with us so positive and stress-free. She truly cares about providing exceptional service and making the insurance process easy for our customers. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Brandi Miller
March 6, 2026
5
out of
5
rating by Brandi Miller
"Very friendly staff and great service"
We responded:
"Thank you, Brandi! I'm happy to hear that you found our staff friendly and our service great. We're committed to providing the best experience possible. Let us know if there's anything else we can do for you!"
Kameron Dalton
February 20, 2026
5
out of
5
rating by Kameron Dalton
"Jessica does an amazing job! Very professional and easy to speak too!!"
We responded:
"Thank you, Kameron! I'm happy to hear that Jessica provided you with such a professional and approachable experience. Our team is dedicated to making every interaction smooth and enjoyable. If you need anything else, feel free to reach out!"
Amy Burchfield
February 20, 2026
5
out of
5
rating by Amy Burchfield
"I love how Jessica is professional, quick to respond, and knows the ins and outs of FAMILY insurance. Let her save you some money!"
We responded:
"Thank you, Amy! I'm happy to hear that Jessica's professionalism and expertise in family insurance made a positive impact. Our team is dedicated to providing quick and knowledgeable service. If you have any more questions or need assistance, feel free to reach out anytime!"
Legacy
February 20, 2026
5
out of
5
rating by Legacy
"Helped me a ton, would recommend."
We responded:
"Legacy, thank you for your feedback! I'm happy to know that our assistance was valuable to you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Kayla Coleman
February 20, 2026
5
out of
5
rating by Kayla Coleman
"Love this place! Everyone is so friendly and helpful. I would definitely recommend State Farm for all your insurance needs!!! They are great!!!"
We responded:
"Kayla, thank you for your wonderful feedback! I'm happy to hear that you find our team friendly and helpful. Your recommendation means a lot to us. If you ever need assistance, feel free to reach out!"
Crystal Napier
February 15, 2026
5
out of
5
rating by Crystal Napier
"We decided to change our insurance company this year and Jessica gave us a quote and we were pleased with it saved us money and took care of what we needed done very pleased"
We responded:
"Crystal, thank you for sharing your experience! I'm happy to hear that Jessica was able to provide a quote that met your needs and helped you save money. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Amanda Bartel
February 13, 2026
5
out of
5
rating by Amanda Bartel
"I’ve worked with Jessica over the last few months to create the right insurance for our needs. She’s been great to work with. Rates are great. We’re paying half the price for the same coverage we had elsewhere."
We responded:
"Thank you for your review, Amanda! I'm so happy to hear that Jessica has been able to assist you in finding the right insurance at a great rate. It's wonderful to know you're satisfied with the coverage and savings. If you ever need anything else, feel free to reach out!"
Troy Stine
February 13, 2026
5
out of
5
rating by Troy Stine
"Everyone was so very helpful. Jessica is awesome. We got everything we needed and they made it so easy"
We responded:
"Thank you, Troy! I'm happy to hear that you found our team helpful and that Jessica made your experience easy. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
Robin Stine
February 13, 2026
5
out of
5
rating by Robin Stine
"Jessica is so helpful and very prompt. Extremely helpful and pleasure to work with.!"
We responded:
"Robin, thank you for your wonderful feedback! I'm happy to hear that Jessica was able to assist you promptly and make your experience enjoyable. We’re always here to help with any of your insurance needs!"