State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katherine Tower
August 1, 2026
5
out of
5
rating by Katherine Tower
"Having just moved from out of state, I was fully prepared for the usual paperwork marathon and a few bureaucratic hurdles. Instead, I called Mark Riden State Farm and was greeted with genuine warmth, enthusiasm, and a “we’ve got this” attitude.
I happened to call just before closing (never ideal!) but Paul never made me feel rushed. He went above and beyond to get everything squared away and made the entire process surprisingly easy!
As someone who works in customer service, I know exceptional service when I see it - and this team absolutely delivered.
Thank you Paul, and everyone at Mark Riden State Farm, for making what I expected to be a headache one of the easiest parts of my move!!"
We responded:
"Thank you, Katherine, for sharing your experience! I'm really happy to hear that Paul and our team could make your transition smooth and hassle-free, especially during a busy time. We always aim to provide exceptional service, and it's great to know we hit the mark for you. We're here if you need anything else!"
Ella Parker
July 31, 2026
5
out of
5
rating by Ella Parker
"I called today to check on the due dates for my 4 accounts. I talked to Paul, he was friendly, polite, and knowledgeable. He was quite helpful."
We responded:
"Ella, thank you for taking the time to leave us a review! I'm happy to hear that Paul was able to assist you with your accounts and provide the help you needed. We appreciate your feedback and are here if you need anything else!"
Riley Stanfield
July 27, 2026
5
out of
5
rating by Riley Stanfield
"I had an amazing experience working with Jessica! She made the entire insurance process so easy and stress-free. She took the time to answer all of my questions, explained everything in a way that was easy to understand, and helped me find the best coverage for my needs. You can tell she genuinely cares about her clients and goes above and beyond to make sure they’re taken care of. I highly recommend her to anyone looking for someone knowledgeable, responsive, and kind. Thank you for all your help!"
We responded:
"Thank you for your review, Riley! I'm glad to hear that your experience was smooth and stress-free. We always aim to make sure everyone feels informed and well taken care of. Don't hesitate to reach out if you need anything else!"
Jaden Seay
July 25, 2026
5
out of
5
rating by Jaden Seay
"Jessica Tallent has helped me so much in getting car insurance with the cheapest price! she’s super accommodating and patient with someone that is a new customer under their insurance. 10/10 would recommend her."
We responded:
"Thank you, Jaden! I'm glad we could assist you in finding the right insurance at a great price. We strive to make the process smooth and welcoming for new customers. We appreciate your recommendation! Let us know if we can help with anything else!"
Lisa Rule
July 24, 2026
5
out of
5
rating by Lisa Rule
"Great people! They always work to help our small town and the people."
We responded:
"Lisa, thank you for taking the time to leave us a review! I'm happy to know that you appreciate our efforts to support our small town and its residents. We're committed to being there for our community. Let us know if we can help with anything else!"
Miranda Stiles
July 24, 2026
5
out of
5
rating by Miranda Stiles
"You can't beat the service you receive from this office! Top tier!"
We responded:
"Miranda, thank you for taking the time to leave us a review! I'm happy to hear that you find our service top tier. We strive to provide the best for our customers. Let us know if we can help with anything else!"
Dustin Cain
July 24, 2026
5
out of
5
rating by Dustin Cain
"Always very friendly and very helpful every time I call they always get me the answers to my questions! Very friendly people!"
We responded:
"Dustin, thank you for taking the time to leave us a review! I'm happy to hear that our team has been friendly and helpful whenever you call. We strive to provide the answers you need. We're always happy to help if anything comes up."
Cigi Trew
July 24, 2026
5
out of
5
rating by Cigi Trew
"Great team to work with."
We responded:
"Cigi, thank you for taking the time to leave us a review! I'm happy to hear you enjoyed working with our team. We appreciate your support!"
roger masingale
July 22, 2026
5
out of
5
rating by roger masingale
"The very best. Always there when you need them"
Ethan Evans
July 18, 2026
5
out of
5
rating by Ethan Evans
"Ryan has been very helpful"
We responded:
"Ethan, thank you for the five-stars for Jessica! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Mark Riden - State Farm Insurance Agent"
Christie Tankersley
July 17, 2026
5
out of
5
rating by Christie Tankersley
"Jessica worked hard to find the best insurance options within our budget. She truly went above and beyond, and I’m so grateful for all of her help. Highly recommend!"
We responded:
"Christie, thank you for taking the time to leave us a review! I'm glad we could find the right insurance options for you and that our efforts made a difference. We appreciate your recommendation and are here to help with anything else you might need. Thanks for choosing us!"
Sheila Stewart
July 17, 2026
5
out of
5
rating by Sheila Stewart
"The Etowah State Farm Office staff is the best! I recommend them for all your insurance needs."
We responded:
"Sheila, thank you for taking the time to leave us a review! I'm happy to hear that you think so highly of our team. Your recommendation means a lot to us. Let us know if we can help with anything else!"
Cynthia Lynne Moses
July 17, 2026
5
out of
5
rating by Cynthia Lynne Moses
"We love Jessica!"
We responded:
"Thank you, Cynthia! I'm glad to know you had a positive experience with our team. Let us know if we can help with anything else!"
Matthew Wade
July 17, 2026
5
out of
5
rating by Matthew Wade
"Have been with them my whole life. Have always had good service and the people at office have always been very helpful"
We responded:
"Matthew, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our office throughout your life. We truly appreciate your loyalty and are always here to help. Let us know if we can assist with anything else!"
Nikki Buckner
July 17, 2026
5
out of
5
rating by Nikki Buckner
"Customer service where they know their customers name is a high selling point for me and my family. The extra effort put into finding the best policy for my recent need is so appreciated. Tell your friends this is the place to go for all your insurance needs. Ryan especially went above and beyond this time."
We responded:
"Thank you, Nikki! I'm really happy to hear that our personal touch and dedication to finding the right policy made a difference for you and your family. We truly value your recommendation and support. Let us know if we can help with anything else!"
Brandy Spoon
July 14, 2026
5
out of
5
rating by Brandy Spoon
"Love the staff at the Etowah branch. They are always helpful and professional whether in office or on the phone. My questions and concerns are always taken care of, thank you."
We responded:
"Thank you so much, Brandy! I'm glad to hear that our team has been helpful and professional in addressing your questions and concerns. We truly appreciate your kind words and are here for any future assistance you may need."
Trenton Stanfield
July 11, 2026
5
out of
5
rating by Trenton Stanfield
"Jessica is a great agent to work with & great insurance can’t beat it!"
We responded:
"Trenton, thank you for taking the time to leave us a review! I'm happy to hear that Jessica has been great to work with and that you're satisfied with your insurance. We're always here if you need anything else!"
Ashley McCann
July 10, 2026
5
out of
5
rating by Ashley McCann
"Jessica was great to work with! Thank you for taking the time to help us out."
We responded:
"Ashley, thank you for taking the time to leave us a review! I'm happy to hear that you had a great experience working with our office. We appreciate your feedback and support. Let us know if we can help with anything else!"
Lyric Stanfield
July 10, 2026
5
out of
5
rating by Lyric Stanfield
"Jessica has been amazing to work with on getting my insurance figured out immediately! 100% recommend!"
We responded:
"Thank you, Lyric! I'm really glad we could assist you with your insurance needs so effectively. We appreciate your recommendation and are here to help anytime. Feel free to reach out if you need anything else!"
Timothy Davis
July 10, 2026
5
out of
5
rating by Timothy Davis
"They were very helpful and I had what I needed in no time!"
We responded:
"Timothy, thank you for taking the time to leave us a review! I'm happy to hear that you found our team helpful and that we could get you what you needed quickly. We're always here to assist if anything else comes up!"
Shane Hershey
July 10, 2026
5
out of
5
rating by Shane Hershey
"Jessica was great throughout the entire process of changing insurance agents!!"
We responded:
"Thank you, Shane! I'm happy to know that the transition went smoothly for you. We appreciate your feedback and are here if you need anything else!"
Julie Franciosi
July 10, 2026
5
out of
5
rating by Julie Franciosi
"I worked with Jessica T. She was prompt, accommodating, and the price was more competitive than other quotes i received."
We responded:
"Thank you, Julie! I'm happy to know you found our service prompt and our pricing competitive. We aim to provide great value, and it's great to see that reflected in your experience. Let us know if we can help with anything else!"
Nick Dwyer
June 26, 2026
5
out of
5
rating by Nick Dwyer
"Thank you Carley! You made this really easy and gave me the best rate I could find! Very professional and got me exactly what i needed!"
We responded:
"Nick, thank you for taking the time to leave us a review! I'm glad Carley was able to make the process easy and find you a great rate. We appreciate your feedback and are here if you need anything else!"
Creighton Johnson
June 19, 2026
5
out of
5
rating by Creighton Johnson
"Ryan Adkins gave us a quote to switch our families coverage for our home and car. He saved us money and was very honest and professional"
We responded:
"We truly appreciate you leaving this review, Creighton. Thank you for recognizing Ryan's professionalism and integrity throughout the process of reviewing your family's homeowners insurance and auto insurance options.
We're excited to welcome you to the Mark Riden State Farm family!"
Tessa M.
June 12, 2026
5
out of
5
rating by Tessa M.
"Jessica is a great agent and was super helpful!"
We responded:
"Tessa, thank you for taking the time to leave us a review! I'm glad to know you found the assistance helpful. Feel free to reach out if you need anything else!"